Q1:What is your Warranty for the products?
A1:We provide 1 Years’ Warranty and 7 days Return Services.
More details pls contact our Sales.
Q2:May I buy samples from you?
A2:Yes! You are welcome to place sample order to test our superior quality and service.
Q3: What’s the leading time? (How long do you need to prepare my goods?)
A3:1-2 working days for sample orders
3-7working days for bulk order (based on different quantities).
Q4: How will you deliver my goods to me? How long do I need to wait before my goods arrive?
A4:We offer many shipping ways like DHL, UPS, FedEx, TNT ,EMS to enable our customers get their goods rapidly at door. We also ship by economic method such as air cargo and sea cargo, Direct line, Air Mail according to clients' request. 3-7 days for international express, 5-7 days for air cargo, 20-40 days via sea cargo.
Q5: How is your product quality?
A5:We provide unrivaled Quality - Very rigorous testing process for Incoming Quality Control, Input Process Quality Control, and Final Quality Control for every piece. We follow 20 QC test procedure, and do 100% FQC to ensure your satisfaction.
Q6: Can you put my brand name (logo) on the products?
A6:Yes! We can provide professional OEM services to make it your brand even for your trial sample order.
Q7: How much do I need to pay for your OEM service?
A7: If your order is over 100pcs, we can make your own brand on the product's body for free! about other more details, it’s according to your special requirement.
Q8: What payment method do you accept?
A8: T/T(Bank transfer), Western Union, Paypal, Escrow, etc.
Q9: Do you have any After-Sales service?
A9:Yes! We have professional After-sales service
If you have any technical problem or questions with the goods, welcome to contact our Technical Support Dept. or our sales directly.
Q10: Are you just trading company or factory?
A10: We are professional manufacturer for musical instruments products. We can supply the unrivaled Quality and Services with competitive factory price.
